Delivery / Collection / Reservation Policy

Last updated: 23-10-2025

At Gurkha on the Green, we aim to provide an exceptional dining experience for all guests, whether you are dining in, collecting, or ordering for delivery. Please read this policy carefully to understand our procedures and expectations.

1. Reservations

Reservations are recommended and may require card details or a deposit during peak periods. We kindly request at least 24–48 hours' notice for any cancellations or amendments to avoid potential charges.

Please be aware that tables may be released after 15 minutes of late arrival without prior notice. If you are running late, please contact us as soon as possible so we can do our best to accommodate you.

We offer both delivery and collection services based on availability. Customers are responsible for providing accurate contact and collection details at the time of ordering. Please ensure your delivery address, phone number, and any access instructions are correct before completing your order, as we are unable to redirect orders once they are in preparation or in transit. Delivery charges may apply depending on your location. We are not responsible for delays caused by third-party delivery services or incorrect delivery details provided by the customer.

We currently offer delivery within a select radius of our restaurant located at 40 The Green, Brampton, Huntingdon, PE28 4RH. Delivery availability is determined at checkout based on your postcode. If your address falls outside our current delivery zone, we unfortunately cannot fulfil the delivery request at this time.

Once orders have been collected or delivered, responsibility for storage, reheating, and food handling transfers entirely to the customer.

4. Order Accuracy & Customer Responsibility

It is the customer's responsibility to review their order at the point of collection or upon delivery. In the unlikely event that your order is damaged, incomplete, or incorrect, please contact us within 1 hour of receiving it. You can reach us at:

Email: [email protected]
Phone: 01480 538624

Please provide your order number, a description of the issue, and photographic evidence where possible. We will assess the situation and offer an appropriate resolution in accordance with our Refund Policy.

5. Estimated Times

Estimated collection and delivery times are provided as guidance only and may vary during busy periods. Gurkha on the Green is not liable for delays caused by circumstances beyond our control, including but not limited to high order volumes, severe weather, or road closures.

6. Allergies & Dietary Requirements

Please inform us of any allergies or dietary requirements at the time of booking or ordering. While we take every precaution to accommodate your needs, we cannot guarantee an allergen-free environment as our kitchen handles a variety of ingredients. Customers with severe allergies are advised to exercise caution.

7. Privacy & Data Security

We collect personal information for the purpose of processing orders, reservations, and communication. Your data is handled with care, and we use secure systems to protect it. By using our services, you consent to the collection and use of your data as described in our Privacy Policy.

8. Changes to Policy

We may update this Delivery / Collection / Reservation Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be updated accordingly. By continuing to use our services, you accept any changes made.

9. Contact Us

If you have any questions or concerns about this policy, please do not hesitate to get in touch with us:

Email: [email protected]
Phone: 01480 538624
Address: 40 The Green, Brampton, Huntingdon, PE28 4RH