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Eligibility for RefundsHow to Request a RefundRefund ProcessingNon-Refundable SituationsReservation Cancellations & DepositsSpecial Circumstances

Refund Policy

Last updated: 23-10-2025

At Gurkha on the Green, we are committed to ensuring customer satisfaction and providing an excellent dining experience. If you are not fully satisfied with your order, we offer refunds under certain conditions outlined below.

1. Eligibility for Refunds

A refund may be issued in the following circumstances:

  • The wrong order was delivered to you.
  • The food was damaged or spoiled upon delivery.
  • There was an error in processing your payment (e.g., duplicate charges or incorrect amounts).

2. How to Request a Refund

To request a refund, please contact us within 24 hours of receiving your order. You can reach us at:

When contacting us, please provide your order details, a description of the issue, and any supporting evidence (such as photos of the incorrect or damaged item). Our team will review your case and respond as soon as possible.

3. Refund Processing

Approved refunds will be processed to the original payment method used at the time of purchase. Please allow 3–5 business days for the refund to appear in your account, depending on your bank or card provider.

4. Non-Refundable Situations

We are unable to issue refunds in the following situations:

  • Orders that have been partially or fully consumed.
  • Cancellations made after the order has already been prepared or delivered.
  • Dissatisfaction based on personal taste preferences rather than a fault in the order.

5. Reservation Cancellations & Deposits

Cancellations of reservations made less than 24 hours in advance may incur a cancellation fee. Deposits paid for large group bookings or special events are generally non-refundable. If you need to cancel or amend a reservation, please notify us at least 24 hours before your scheduled time to avoid any charges.

6. Special Circumstances

In rare cases involving extraordinary events — such as significant delays caused by third-party delivery services, natural disasters, or other circumstances beyond your control — we will evaluate refund requests on an individual basis. Our goal is to resolve any issues promptly and fairly, ensuring you always have a positive experience at Gurkha91.

If you have any questions about our Refund Policy, please do not hesitate to contact us. We are here to help.

Last updated: 23-10-2025